We have customers who return to our store every time they need a new pair of shoes - or every year, or every season - or multiple times a season! We know this not just from seeing familiar faces or from our sales records, but because some of our customers tell us, too.
“I buy all my shoes here” or “I can’t get shoes anywhere else” or “I’ve been coming here for years” are among their comments. Even as I write this, one of today’s buyers has said on her way out, “Don’t close your shop, whatever you do!”
Our records show that about two-thirds of our customers are return shoppers. We’re thankful for their loyalty, and we hope this reflects an appreciation of the quality of our shoes and service as well as the fact that we meet the needs of hard-to-fit feet as few stores do.
We want to assure our customers that they’re not inconveniencing us when they need to try on a lot of different shoe styles. And there’s no need to apologise! There’s a lot of variation in foot and shoe shapes, so we know it’s important to persist until we find the right fit.
Some customers describe their feet as “difficult” or even light-heartedly ask us if we sell new feet. We like to assure those customers that they’re not alone and that our store’s mission is to meet exactly those needs.
We want to assure our customers that they’re not inconveniencing us when they need to try on a lot of different shoe styles.
Our staff, Hilda and Lexi, have been meeting the same types of shoe fitting needs for several years each, and provide excellent advice. And as new owners since March 2017, we intend to follow in their footsteps (pun intended)!
We take the time to try as many shoe styles and sizes as necessary to ensure a good fit. As a result, many customers walk out with a comfortable pair after being unable to find suitable footwear anywhere else.
This is due not just to personal service, but careful choice of orthotic-friendly and other comfort shoes suited to our market, from brands such as Ziera, Klouds, Naot, Propet, Arcopedico, Rieker, Remonte, Rockport, Gadean, Ecco and more.
The stylish way to treat your feet! 155 Brisbane Rd, Mooloolaba QLD 4557
Hours: Mon-Fri 9am-5pm, Sat 9am-Noon. Phone: 07 5444 8009. Email us here.
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