If you need to send us tracings of your feet to have us recommend a shoe size and width in preparation for a home visit or because you are unable to visit the store, please use the following process:
Place a white A4 sheet of paper on a hard floor. Stand with your weight distributed as evenly as possible between both feet. Have someone keep a pen or pencil as close as possible to vertical while tracing around your foot as closely as possible. Do this for both feet.
Then use a ruler to draw a line along the longest part of the foot on the tracing, and then another line across the widest part of the foot. Measure each line in centimetres to one decimal point and write the measurement in. Do this for both feet, since feet often differ in their measurements. Write your name on both, and write LEFT on the left foot tracing and RIGHT on the right foot tracing.
If possible, use a scanner to create a JPEG, PNG or PDF image of each piece of paper and send them to us as attachments using our Contact page. Please mention in the email the purpose of the tracing (eg shoe size recommendation, or to select shoes for a home visit). If you don't have a scanner, please take a clear, well-lit and well-focused photo of the paper from directly above, and email the photo instead.