Just Comfort Shoes Orders and Shipping Policy
This policy forms part of the Just Comfort Shoes Terms and Conditions of Trade and Website Use.
>> Read below about free shipping for online and phone orders over $100 for in-stock items
Australian Purchases Only
Online and phone orders are available only for Australian purchases, which means purchases subject to GST with in-store pick-up or delivery destinations in Australia. Displayed prices for individual products are in Australian dollars and include GST but not shipping. Shipping is calculated part-way through the checkout process. The tax component displayed during checkout is GST.
Variations on Policy for Special Orders
Special Orders involve asking us to source a product from one of our suppliers if we don't have it in stock. This means Special Orders are not available for online purchases because we can't list stock for these items on the website. See below for variations that apply to pick-up and shipping of Special Orders below, and be sure to read the full Special Orders policy.
Disclaimer
Customers buying through our online store at justcomfortshoes.com.au must accept that some purchases may result in non-fulfilment for reasons such as in-store purchases affecting inventory or unforseen problems with stock. If this occurs, you will be advised as soon as possible. You will then be given the option to receive a refund or an online discount coupon of equivalent value for a new purchase. (Unlike regular online discount coupons, we will also authorise for this to be used in store.) Alternatively, if it suits you, we may instead offer, at our discretion, to place a Special Order with one of our suppliers for the original item. In such a case, any normally applicable shipping cost will apply, but not the cost of freight from the supplier to us that sometimes applies to Special Orders.
Customers buying through our online store at justcomfortshoes.com.au must accept that some purchases may result in non-fulfilment for reasons such as in-store purchases affecting inventory or unforseen problems with stock. If this occurs, you will be advised as soon as possible. You will then be given the option to receive a refund or an online discount coupon of equivalent value for a new purchase. (Unlike regular online discount coupons, we will also authorise for this to be used in store.) Alternatively, if it suits you, we may instead offer, at our discretion, to place a Special Order with one of our suppliers for the original item. In such a case, any normally applicable shipping cost will apply, but not the cost of freight from the supplier to us that sometimes applies to Special Orders.
Payment Methods, Charges and Payment
Our online store accepts all major credit cards through Stripe, Apple Pay and Google Pay (formerly Android Pay). Fees charged to Just Comfort Shoes for its use of online payment gateways are not passed on to customers, but customers are solely responsible for any fees charged to them by their bank, building society, credit union or payment system provider when purchasing on the Website.
Our online store accepts all major credit cards through Stripe, Apple Pay and Google Pay (formerly Android Pay). Fees charged to Just Comfort Shoes for its use of online payment gateways are not passed on to customers, but customers are solely responsible for any fees charged to them by their bank, building society, credit union or payment system provider when purchasing on the Website.
Pick-Up
For online or phone purchases ineligible for free shipping, buyers may avoid shipping costs by opting for in-store pick-up during checkout. The customer may be required to show identification and must pick up the purchased items from our store at 155 Brisbane Rd, Mooloolaba QLD 4557, within 14 days after we advise by email that the order is ready. If the 14 days expire, the purchased items will be returned to stock and a refund issued minus a $20 administration fee and any freight fee that applied if the purchase was a Special Order. To receive refundable money, the customer must, within 14 days of being notified of the cancellation or expiry, provide his/her credit card or bank details.
For online or phone purchases ineligible for free shipping, buyers may avoid shipping costs by opting for in-store pick-up during checkout. The customer may be required to show identification and must pick up the purchased items from our store at 155 Brisbane Rd, Mooloolaba QLD 4557, within 14 days after we advise by email that the order is ready. If the 14 days expire, the purchased items will be returned to stock and a refund issued minus a $20 administration fee and any freight fee that applied if the purchase was a Special Order. To receive refundable money, the customer must, within 14 days of being notified of the cancellation or expiry, provide his/her credit card or bank details.
Shipping
Shipping is by Australia Post or courier at our discretion. Shipping costs $15 for online or phone orders (other than Special Orders) with a product value total of up to $100, and is free for online and phone orders over $100 (other than phone orders during end-of-season sales or Special Orders). Estimated shipping timeframes in business days for various destinations are as follows: Sunshine Coast - 2-4; Brisbane - 3-4; Regional Queensland - 4-6; Sydney, Canberra, Melbourne - 4-6; Regional NSW or Victoria - 4-8; Adelaide, Darwin, Hobart, Perth - 6-8; Regional Tas, SA, WA - 6-8; Regional NT - 14-16. Shipping to remote areas of the country may take up to 16 business days.
Shipping is by Australia Post or courier at our discretion. Shipping costs $15 for online or phone orders (other than Special Orders) with a product value total of up to $100, and is free for online and phone orders over $100 (other than phone orders during end-of-season sales or Special Orders). Estimated shipping timeframes in business days for various destinations are as follows: Sunshine Coast - 2-4; Brisbane - 3-4; Regional Queensland - 4-6; Sydney, Canberra, Melbourne - 4-6; Regional NSW or Victoria - 4-8; Adelaide, Darwin, Hobart, Perth - 6-8; Regional Tas, SA, WA - 6-8; Regional NT - 14-16. Shipping to remote areas of the country may take up to 16 business days.
Tracking Deliveries
Customers providing their email address during online checkout receive shipping status updates if we send the mail by Australia Post (which applies to most orders). If you are not home at the time of delivery, you will receive an attempted delivery card with advice to pick your purchase up from a post office. If you don't hear news of your delivery in the expected timeframe, you can use a MyPost online account to view your delivery's status by entering the tracking number at https://auspost.com.au/track/, or, if you don't have the tracking number, feel free to contact us for a status update. Once a package enters Australia Post's possession, it is no longer the responsibility of Just Comfort Shoes. Customers should raise a dispute with Australia Post if an item is lost or damaged.
Customers providing their email address during online checkout receive shipping status updates if we send the mail by Australia Post (which applies to most orders). If you are not home at the time of delivery, you will receive an attempted delivery card with advice to pick your purchase up from a post office. If you don't hear news of your delivery in the expected timeframe, you can use a MyPost online account to view your delivery's status by entering the tracking number at https://auspost.com.au/track/, or, if you don't have the tracking number, feel free to contact us for a status update. Once a package enters Australia Post's possession, it is no longer the responsibility of Just Comfort Shoes. Customers should raise a dispute with Australia Post if an item is lost or damaged.
Returns
Customers pay the cost of returns and replacement deliveries if seeking to return shoes that turn out to have an unsuitable fit. For full details on returns, see the Just Comfort Shoes Returns Policy.
Changes to this Policy
This policy may change at any time without notice, and was last updated at 8.26pm AEST on September 23, 2018.
Customers pay the cost of returns and replacement deliveries if seeking to return shoes that turn out to have an unsuitable fit. For full details on returns, see the Just Comfort Shoes Returns Policy.
Changes to this Policy
This policy may change at any time without notice, and was last updated at 8.26pm AEST on September 23, 2018.
