Just Comfort Shoes Special Orders Policy
This policy forms part of the Just Comfort Shoes Terms and Conditions of Trade and Website Use.
What are Special Orders?
Special Orders involve asking us to source a product from one of our suppliers if we don't have it in stock. This may sometimes include items that we don't usually stock. Special Orders cannot be placed through the online store. Please feel free to make an enquiry through our Contact page, by phone or in store. Once we confirm the product's availability, Special Orders may then be placed in store or by credit card over the phone.
Deposit, Timeframe and Freight
Special Orders are subject to availability from our suppliers, generally exclude any discounts that may apply to in-stock products, and usually require either a $20 refundable deposit or full payment up front. We will usually check availability before taking payment, and payment may be made in store or by credit card over the phone. A freight cost of $15 applies if you would like your Special Order mailed to you.
Refundable Deposits
Special Orders requiring a $20 refundable deposit are generally those in the following shoe size ranges for styles we commonly order: WOMEN - US 6.5 to 10.5 or EU 37 to 42; MEN - US 8 to 12 or EU 41 to 46. In these cases, your deposit will be refunded if you try the shoes on in store but decide not to buy. If you opt for delivery without trying the shoes on and then decide not to buy, the freight cost for delivery to you and for return of the product to us will be charged to you, but your deposit for the shoes themselves will be refunded.
Non-Refundable Payments
Sizes outside the range described above and styles less likely to sell to our usual market will generally require an up-front payment in full that cannot be refunded for a change of mind. Since this creates a risk to you in the event of an item being unsuitable, we recommend talking to us first about trying on a similar shoe in store that may give an indication of suitable size and feel. (Non-refundability does not apply to the cost of the shoes themselves in cases where legislation requires a refund for a problem with the product.) Non-refundable payments may include additional freight if you opt for delivery to you rather than in-store pick-up. We will let you know all costs before you order.
Held Items
Special Order items are reserved for customers in store for up to 3 weeks (unless otherwise agreed). Shoes will be considered unclaimed if the customer does not inspect or try on the shoes in store or request that they be mailed during this time. Unclaimed shoes are placed in stock and made available for other customers to purchase. Customers of unclaimed Special Orders will receive a store credit for the amount paid toward the shoes minus a $20 admin fee. (The admin fee may be reversed at the discretion of Just Comfort Shoes if the customer later wants to collect a Special Order item that was based on a non-refundable payment and the item happens to be still available.)
An Alternative
If the item you seek is not currently available even by Special Order, or if you wish to avoid paying extra costs, you may register your interest in a product so that we can advise you if it becomes available in store as a stock item. Stock items are not generally held for customers without a deposit.
Changes to this Policy
This policy may change at any time without notice, and was last updated at 10.40am AEST on April 9, 2019.
