Just Comfort Shoes Special Orders Policy
This policy forms part of the Just Comfort Shoes Terms and Conditions of Trade and Website Use.
What are Special Orders?
Special Orders involve asking us to source a product from one of our suppliers if we don't have it in stock. This may sometimes include items that we don't usually stock. Special Orders cannot be placed through the online store. Please feel free to make an enquiry through our Contact page or by phone. Once we confirm the product's availability, Special Orders may then be placed by credit card over the phone or by direct deposit.
Standard Special Orders
Standard Special Orders are orders we place with our suppliers for sizes and colours not currently in stock at our shop but appearing on our Standard Special Orders List. For example, you might want the Revere Bonn Merlot colour in size 38.5 but find we have only the Onyx colour currently in stock in that size. If that style/colour/size combination falls within our Standard Special Orders List and is currently available from one of our existing suppliers, we will advise of an expected delivery timeframe and you can place an order if you wish. Our normal returns process applies to these shoes just as it does to shoes in stock at our shop. See our Returns Policy.
Non-Standard Special Orders
Non-Standard Special Orders involve any style currently available from any of our existing suppliers under our usual buying arrangements, even if they are not on our Standard Special Orders List. No returns are available for these orders except in the case of a problem such as a product fault or a delivery not matching the order details. This kind of order especially suits customers who want the same shoe as they've had before and already know it fits. These orders can usually be anything currently available from our Australian suppliers of the following brands: Alegria, Arcopedico, Borelli, Cabello, Dr Comfort, Drew, Ecco, Gadean, Klouds, Naot, Propet, Revere, Rockport, Scholl, Silver Lining, Softwalk and Vionic. Note on Ziera: we no longer offer either Standard or Non-Standard Special Orders for Ziera now that we have different buying arrangements under Munro Footwear Group's ownership of the Ziera brand. For Ziera shoes, we recommend asking us to place you on our Wish List to be advised of when we have your desired shoe in stock.
Non-Standard Special Orders involve any style currently available from any of our existing suppliers under our usual buying arrangements, even if they are not on our Standard Special Orders List. No returns are available for these orders except in the case of a problem such as a product fault or a delivery not matching the order details. This kind of order especially suits customers who want the same shoe as they've had before and already know it fits. These orders can usually be anything currently available from our Australian suppliers of the following brands: Alegria, Arcopedico, Borelli, Cabello, Dr Comfort, Drew, Ecco, Gadean, Klouds, Naot, Propet, Revere, Rockport, Scholl, Silver Lining, Softwalk and Vionic. Note on Ziera: we no longer offer either Standard or Non-Standard Special Orders for Ziera now that we have different buying arrangements under Munro Footwear Group's ownership of the Ziera brand. For Ziera shoes, we recommend asking us to place you on our Wish List to be advised of when we have your desired shoe in stock.
Payment, Surcharges, Timeframe and Freight
Special Orders are subject to availability from our suppliers and require full payment up front. We will usually check availability before taking payment, and payment may be made by credit card over the phone. A Special Order surcharge may apply for some products, but we can advise you of this before you decide to buy. A refund will be given if a Special Order product is found to be unavailable after payment is made.
Our Wish List
If a style/size/colour combination you want is not currently in stock and you can't or don't wish to place a Special Order for it, you can ask us to place you on our Wish List instead to let you know if and when we have your desired shoe in stock. Just note that Wish List records are not orders, and we don't hold stocked items for customers except for a limited time with a holding deposit of $20 or more.
Changes to this Policy
This policy may change at any time without notice, and was last updated at 12.21pm AEST on March 29, 2020.
Special Orders are subject to availability from our suppliers and require full payment up front. We will usually check availability before taking payment, and payment may be made by credit card over the phone. A Special Order surcharge may apply for some products, but we can advise you of this before you decide to buy. A refund will be given if a Special Order product is found to be unavailable after payment is made.
Our Wish List
If a style/size/colour combination you want is not currently in stock and you can't or don't wish to place a Special Order for it, you can ask us to place you on our Wish List instead to let you know if and when we have your desired shoe in stock. Just note that Wish List records are not orders, and we don't hold stocked items for customers except for a limited time with a holding deposit of $20 or more.
Changes to this Policy
This policy may change at any time without notice, and was last updated at 12.21pm AEST on March 29, 2020.
